You’ve just hired a superstar. This person is overqualified for the job, yet they accept the position gladly.

And then, after a short while, you realize your productivity goes down. Why?

More than specialists on specific processes and generalists’ geniuses, focus on what will make the whole team perform as clockwork: the 4 Cs.

Hire and train staff capable of good

Communication, in every direction.

Collaboration, in their department.

Cross-functionality (with other departments).

Culture (Your business culture, that is).

You do this, productivity will improve.